Country Manager – Italy

As Country Manager, you'll report to our internationalization team and be part of it, working side by side with the people building Tuio's international model and with our teams in Spain.

• Own the Italy launch plan: targets, budget, milestones and the decisions behind them, with regular progress reporting.
• Deploy and adapt Tuio's building blocks to the Italian market:
  • Digital acquisition: paid, SEO/GEO and comparators, tuned to Italian search and buying behavior.
  • Digital product: purchase flow, coverage, payments and pricing, localized for Italian customers.
  • Claims management: local repair networks, suppliers and processes.
  • AI agents: our sales and service agents, trained and optimized for Italian customers.
• Set up the company foundations in Italy, together with our legal and regulatory team and local advisors.
• Own regulatory compliance in Italy: master the local insurance regulation (IVASS) in detail and make sure every process is compliant, from customer acquisition and sales to claims management and regulatory reporting.
• Hire the first local team and get the core operations running across acquisition, partnerships, claims and customer support.
• Drive commercial growth: own customer acquisition and the numbers behind it from day one.
• Build local relationships with distribution partners, suppliers, claims specialists, etc. 
• Use AI to move faster and decide better: market research, pricing hypotheses, campaign testing, operations. If a task can be done by an agent, it should be.
• Be our voice of the Italian customer, feeding back what needs to change in our building blocks so Italy gets a product built for Italians, not a translation of Spain.

• You've built something from 0 to first revenues, whether a company, a new business line or a country launch, with extreme ownership. You can walk us through it with numbers.
• You're hands-on with AI. You can show us a personal project you've built with AI to make your life (or work) easier. We'll ask to see it.
• You've designed, built and operated key processes, not just documented them. You know what breaks when volume multiplies.
• You're data-driven. You frame decisions as hypotheses, test them with numbers and change your mind when the data says so.
• You have commercial drive. You love growing a customer base, and you can do it while building the structure behind it.
• You thrive in ambiguity and speed. Monday's task might be a partner negotiation, Tuesday's a paid campaign, Wednesday's a hiring interview.
• You're fluent in Italian and English, and based in Italy or willing to relocate (Milan preferred), with regular time in Madrid.

• You have experience in insurance, especially auto or home. It's a plus, not a requirement.
• You've launched a country or a city for a high-growth startup or scale-up (mobility, delivery, fintech, insurtech).
• You've built a team from scratch, including your first hires.
• You speak Spanish

Who we are

• First insurance player integrated into ChatGPT.
• #1 in AI visibility in Spain: when people ask an AI assistant about insurance, Tuio shows up.
• AI across the full insurance value chain: pricing, underwriting, sales, customer service and claims.

The mission

• Deploy what already works, adapted to Italy. You won't start from a blank page. In Spain we've built proven building blocks: digital acquisition, digital product, claims management and AI agents. Your job is to take them to Italy and adapt them to how Italians buy, pay and claim, deciding what to reuse as is, what to localize and what to rebuild.
• Launch fast, without cutting corners. Take Tuio from zero to live in Italy: local setup, carrier and distribution partners, local team and first customers, with every process compliant with Italian insurance regulation from day one.
• Make Italy the blueprint. Build processes that scale 10x, with AI agents doing the heavy lifting, and turn what you learn into the playbook for Tuio's next countries.

What we offer

1. Intro call with our internationalization team: get to know the team, the plan for Italy and the role.
2. Interview with our People team (we promise not to ask about your strengths and weaknesses).
3. Business case: your first 90 days launching Tuio in Italy, built with AI. We care about the plan and about how you used AI to build it.
4. Final interview with our founding team.